A one-day conference

Royal Marine Hotel,
Dun Laoghaire, Co. Dublin

Date: 21st June 2017

Sponsored by:

The 2016 Claims Management conference was a major success and very heavily attended. Therefore we expect the 2017 conference to be even bigger and better with a new revised programme of the latest issues affecting the sector and possible solutions to use going forward.

Book your place now!

6 Structured CPD Points

Claims management has witnessed a lot of changes over the last decade. It has become imperative for those dealing with claims to recognise the need and be able to handle the complexities associated. This one day conference will give you key tips on how to manage and prepare for claims whether you are an insurer, legal consultants, public or private sector organization.  The focus of the conference will be right across the board whether you are dealing with healthcare related claims, medical negligence claims, motor claims, personal injury claims, employment relations claims or household claims to name just a few

The aim of this conference is to give delegates a firm overview of what to expect in terms of changes in the claims management space over the next 12/24 months and how to prepare accordingly.

This is a must attend event for all professionals involved in the claims process, from barristers to solicitors, insurers, public and private sector bodies.

Who Should Attend?

This conference content and advice will relate to all involved directly or indirectly in the claims process from solicitors, barristers, government departments, semi-state agencies, insurers, healthcare professionals, corporate firms and consultants.




Registration with tea, coffee and pastries


Opening Remarks from Conference Chairperson:
Caroline Gill, Barrister at Law, former Insurance, Ombudsman, CEO Consumers Association of Ireland


The Report on the Costs of Insurance Working Group (January 2017) discussed – The six stated objectives explored:

  • The Report on the Cost of Motor Insurance (January 2017) explored and explained
  • A comprehensive overview of this 2017 Report by the Cost of Insurance Working Group
  • What are the drivers of costs of motor insurance for Claims Managers: Why have they increased by 51% since 2011?
  • Explanation of the complexities of the 6 keys areas identified by the Working Group that need addressing
  • Critical analysis of the recommendations and time-framed actions proposed by the Working Group which include:  the establishment of a Personal Injuries Commission to improve the personal injuries claims environment; and, the Reduction of costs, both legal and non-legal, in the claims process.

Speaker: Dorothea Dowling, Founding Chair Personal Injuries Board, Chartered Insurer, Accredited Mediator & Affiliate Member Society of Actuaries


Social Welfare Recoverability

Making sense of Recoverable Benefit: Part 11B of the Social Welfare Consolidation Act 2005 and its operation in practice.

  • How social welfare payments were treated prior to 2013;
  • Substantive Changes introduced by Part 11B of the Social Welfare Consolidation Act 2005, as inserted by s.13 of the Social Welfare Act 2013;
  • The difficulties with pre-trial settlement and the effect of s.343R(1) of the Act of 2005;
  • When will a claim for loss of earnings be the subject of a Court Order such as to engage s.343R(2) of the Act of 2005.

Speaker: Christy Grogan, Assistant Principal officer, Department of Social Protection,
Kevin Warren, Assistant Principal officer, Department of Social Protection


Macro Issues Affecting Insurers

  • Key trends in Insurance Costs
  • The drivers of change in the Insurance Market
  • Government actions to control insurance costs
  • Brexit and the Insurance Sector

Speaker: Jim Power, Economist


Coffee break and chance to network


Simple Rules for Complex Cases: Case Management of Complex Litigation

  • Practical pointers for case management of complex litigation including professional negligence, insurance coverage disputes and multi-party litigation
  • Obtaining security for the defence costs of insurance companies
  • Joining of third parties
  • Making use of arbitration and avoiding errors
  • Avoiding dangers associated with appearances and the Statute of Limitations

Speaker: Andrew Beck, Barrister-at-Law, Law Library


Manging claims and incidents in house

  • Education of Management and Employees
  • Investigation
  • Report formats
  • Injury and case management
  • Return to Work

Speaker: Sean Coleman, Senior Risk consultant


Recent changes from the new Book of Quantum

  • Overview of the new Book of Quantum – increases and decreases
  • How to use the new Book – some practical tips
  • How the new Book has been considered by the Court
  • Future Developments to expect

Speaker: Mark Rodgers, Barrister-at-Law, The Law Library


Lunch and chance to network


New Case Management Rules in the Superior Courts – New Conduct of Trials Rules in Non-PI Cases

  • New conduct of trial rules that apply to non-jury actions other than personal injuries, e.g. insured defence of solicitor’s, construction/architect’s, or employer’s negligence actions.
  • An overview of the two new Statutory Instruments designed to increase the efficiency of trials in the Superior Courts, namely The Rules of the Superior Court (Conduct of Trials) 2016 and The Rules of the Superior Courts (Chancery and Non-Jury Actions and Other Designated Proceedings: Pre-Trial Procedures) 2016
  • An introduction to the new rules on pleadings, modes of trial, the use of assessors and time-management;
  • A synopsis of the new case management procedures including pre-trial directions, case management conferences, pre-trial conferences and expert evidence;
  • A critical analysis of the likely impact of the new case management rules and procedures.

Speaker: Niall O’hUiginn, Barrister-at-Law, The Law Library


Personal Injury Claims & Compensation – Case Law

  • Recent case law in personal injury claims and compensation discussed

Speaker: Emmett O’Brien, Barrister-at-Law, The Law Library


Personal Injuries: Beginning and End

  • Early incident-response: Evidence identification and preservation (best practice, section 12 “costs-building” by Plaintiffs).
  • Personal Injuries actions: Appeal dynamics (including why it’s actually good news for the defendant if an “overly generous” judge is assigned to hear the case)
  • Civil Debt (Procedures) Act 2015: The insurance industry must lobby for its commencement

Speaker: Eoghan Casey, Barrister-at-Law, The Law Library


Q+A Session


Conference close

OSI-Logo-250x85Ordnance Survey Ireland is the national mapping agency in the Republic of Ireland. It is an information organisation whose business is to capture, process and distribute spatial information by means of advanced technology.

Ordnance Survey Ireland’s primary product is mapping services. Ordnance Survey Ireland produces urban, rural and tourist and leisure mapping at a variety of scales. This mapping is produced in digital form as well as on paper. In addition, the base data used to create the map products is also used to produce other products such as aerial photography/ orthophotography and Digital Terrain Models and Environmental Reports. It also has an extensive database of historic mapping data from the 1830’s. Ordnance Survey Ireland licenses the use of its data for a wide range of computer based applications such as Computer Aided Design (CAD) and Geographic Information Systems (GIS).


There will be 6 structured CPD points awarded to all attendees at this conference.

Caroline GillCaroline Gill

Barrister at Law, former Insurance Ombudsman, CEO Consumers Association of Ireland

Practising Barrister, Caroline previously held the positions of Insurance Ombudsman of Ireland, Deputy Financial Services Ombudsman and CEO of the Consumers’ Association of Ireland.

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Caroline is a Board member of the Pyrite Resolution Board of Ireland and St Patrick’s University Hospital, Dublin.

Dorothea DowlingDorothea Dowling

Founding Chair Personal Injuries Board, Chartered Insurer, Accredited Mediator, Affiliate Member Society of Actuaries

Dorothea Dowling is a Chartered Insurer, as well as an accredited mediator, and among a number of professional qualifications holds a Masters of Law.

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She is probably best known as Chair of the Motor Insurance Advisory Board which was a statutory investigation into the cost of insurance that made 67 recommendations in 2002 which were accepted by Government including establishment of the Personal Injuries Asessment Board of which she was Chair until February 2014.

Emmett O’BrienEmmett O’Brien

Barrister-at-Law, The Law Library

Emmett J. O’Brien was called to the Bar in July 2004.

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He is a member of the South Western Circuit and has practised primarily in Limerick, Clare, Kerry and. He is a general practitioner representing all sectors of and interests in society. His preferred areas of practice are Probate & Succession, Land law, Chancery, Medical negligence, defamation and Personal Injuries. Mr. O’Brien practices extensively as a Plaintiff Personal Injuries Counsel and since 2009 has specialised in representing various Defendant insurance companies in defending Personal Injuries actions in Courts throughout Ireland.

Emmett O’Brien is an Independent County Councillor for the Adare Rathkeale area of County Limerick topping the poll with 2270 votes in the May 2014 local elections. He contested the 2016 General Election as an Independent candidate in the Limerick County constituency narrowly failing to get elected to Dail Eireann with 9451 votes.

Sean ColemanSean Coleman

Senior Risk Consultant, Coleman Risk Consulting

Sean Coleman is the owner of Coleman Risk consulting.

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Sean has more than 35 years’ experience as a Risk Management Practitioner with experience across a very broad range of organisations and disciplines. He has worked with a number of Insurers and was Risk Consulting Practice Leader for Marsh in Ireland up until 2012. Sean has worked with a diverse range of clients (From Online Gaming to Government Enforcement Agencies) in the implementation of Risk Management systems.

Eoghan CaseyEoghan Casey

Barrister-at-Law, The Law Library

Eoghan Casey is a practising barrister and lecturer in law.

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Eoghan practises in civil law, primarily for institutional clients such as banks, receivers and insurers. He lectures in corporate and business law for professional accountancy courses and has a background in financial trading.

Andrew BeckAndrew Beck

Barrister-at-Law, The Law Library

Andrew Beck B.L. was employed in the claims department of Hibernian Insurance plc (now Aviva) between 1999-2001 where he worked on hundreds of general insurance cases.

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Practising as a barrister since 2001, he has extensive litigation and advisory experience. Andrew Beck B.L. regularly acts for insurance companies across a range of professional negligence cases. He also regularly acts in policy avoidance and declinature cases. A prize-winning advocate (first in year at the Kings Inns), he is a member of the Bar Council Faculty of Advanced Advocacy Trainers. He holds law degrees from Oxford University, Trinity College Dublin and The King’s Inns.

Niall Ó hUiginnNiall Ó hUiginn

Barrister-at-Law, The Law Library

Niall Ó hUiginn BL, Attorney-at-law (NY) is a practising barrister specialising in commercial and professional negligence law.

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Prior to commencing his practice at the Irish Bar, he worked in the commercial litigation department of an international law firm in London. He lectures in EU and Constitutional law.

Jim PowerJim Power


Jim Power is owner manager of Jim Power Economics Limited and conducts economic and financial consultancy projects both in Ireland and overseas.

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He is a regular speaker at conferences both in Ireland and overseas. He has taught on the Executive and Full-Time MBA at the Michael Smurfit Graduate School of Business, University College Dublin and at Dublin City University. He is currently teaching a Diploma in Economics for Independent Colleges. He is an economic advisor to the Friends First Group. He was formerly Treasury Economist at AIB and Chief Economist at Bank of Ireland Treasury (resigned in 2000). Author of ‘Friends First Quarterly Economic Outlook’ since 2001.

He writes a weekly column in the Irish Examiner and Sunday Business Post online edition. He contributes to numerous other newspapers and magazines on an occasional basis. He is a board member of Agri-aware, the food awareness body and is Chairperson of Love Irish Food. His first book “Picking up the Pieces” was published by Blackhall Publishing in November 2009. He is a native of Waterford and comes from a farming background.

Mark RodgersMark Rodgers

Barrister-at-Law, The Law Library

Mark Rodgers is a barrister based in the Law Library, Dublin practising in civil and commercial law, including personal injuries.

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Mark has degrees in law from Trinity College Dublin and the University of Cambridge and was called to the Irish Bar in 2012. He was called to the Bar of England and Wales in 2010.

Christy GroganChristy Grogan

Assistant Principal officer, Department of Social Protection

Christy Grogan is an Assistant Principal officer at the Department of Social Protection.

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His current role in the Illness, Disability and Carer Policy Unit includes policy development in the area of Recoverable Benefits and Assistance.

Kevin WarrenKevin Warren

Barrister-at-Law, The Law Library

Kevin Warren is an Assistant Principal officer at the Department of Social Protection.

Read more

Alongside managing the operational side of Recovery of Benefits and Assistance, Kevin also manages the operational side of Illness Benefits, Occupational Injuries Benefit, Partial Capacity Benefit and associated scheme Control areas. Kevin also worked in the Department of Finance as a Network manager and training facilitator.

Royal Marine Hotel, Dun Laoghaire, Co. Dublin

Booking Rate @ €395 + VAT.

CMG Events Conference Discount

  • 15% discount for the third delegate booked or subsequent bookings thereafter from the same company.

The rate to attend includes morning tea/coffee and refreshments on arrival at registration, mid-morning tea/coffee and pastries and buffet lunch. You will receive the speakers PowerPoint presentations within 24 hours after the event. 

Tel: 01 293 4764

Email: bookings@cmgevents.ie

   Telephone:+353 1 2933650

Booking rate: €395.00 + VAT

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Terms and Conditions:
Payment for attendance is due within seven days from the date of invoice. This booking is transferable and a substitute attendee may attend on your behalf at no additional cost if you cannot attend. Cancellation of a booking must be received by CMG Events in writing by email or by post, no later than 14 days prior to the event date. Regrettably no cancelations or refunds can be made after this date. In the case of a refund – an administration charge of 25% plus VAT will be deducted before a refund is made. CMG Events reserve the right to make any necessary changes to the advertised programme including a change of venue. The views expressed by the speakers are not necessarily those held by the organisers, nor is the organiser responsible for speakers opinions or statements. Please note CMG Events will distribute the delegate list to all registered attendees prior to the conference for networking purposes. However, in keeping with current data protection and privacy legislation, the distributed delegate list will not contain telephone or email contact details. Please advise CMG Events if you would like to have your name removed from this networking list for this event. We do not sell your data to a third party - we may use your contact details for the purposes of notifying you of other conferences or training courses that we run. If you do not wish for us to contact you again, please let us know by emailing sarahjane@cmgevents.ie

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