What Makes An Excellent Clinical Director – Managing Poor Performance – Effective Team Working Tools

A one-day conference

Royal Marine Hotel,
Dun Laoghaire, Co. Dublin

Date: 28th June 2017

This is a one day conference will provide delegates with key tips for clinical directors to enhance their skills or for those who want to progress to Clinical / Medical Directors.

Whether you are a clinical director or aspiring to be one, this event will provide you with a unique chance to hear from others who have been in the role and learn how to develop your skills as an effective clinical director. We will look at the skills and attributes held by those who have been successful in the role and how quality and patient safety should be at the forefront of your goals.

Book your place now!

Some of the key topics to be addressed at this one day conference include understanding what makes an excellent clinical director, developing your clinical leadership skills, improving team performance, managing poor performance, supporting doctors or those in difficulty, effective team working tools, how to manage clinical directorate budgets, finances and resources, plus how to lead multidisciplinary teams to assess and improve quality.

This conference will be of interest to all healthcare related professionals in both public and private sector organisations who are acting as clinical directors or aspire to be a clinical director.




Registration with tea, coffee and pastries


Opening Remarks from Conference Chairperson:
Ann Sheehan, Independent advocate, TMS Advocacy


What makes an excellent clinical director?

  • Qualities, skills, roles and responsibilities explored
  • What is the specific role and responsibilities of the CD

Tips & Advice for aspiring clinical directors

  • What skills you need to have or develop

Speaker: Professor Patrick Broe, Group Clinical Director of RCSI Hospital Group


Clinical Leadership skills and resilience

  • Developing authentic leadership
  • Adapting your leadership style
  • Developing resilience and coping with pressure (managing demands, time and isolation)

Speaker: Professor Ciaran O’Boyle, RCSI


Managing poor performance and supporting those in difficulty

  • Performance managing Clinical Directors
  • Recognising early performance signs
  • Development programs to improve performance
  • Ongoing evaluation and best practice for Clinical leadership
  • Managing the clinical directorate budget, finances & resources

Speaker: Dr. Jack Nagle, CEO, Alpha Healthcare


Coffee break and chance to network


How Can a Medical Leader Influence Culture? 

  • Who has responsibility for improving Safety and Quality.
  • Quality Improvement as the central purpose of the organisation.
  • Empower and facilitate clinical staff and patients and carers to take the initiative.

Practical examples

  • Reframing Medical Leadership
  • Introducing Enhanced Appraisal and Revalidation
  • Engaging clinical staff
  • Involving patient and carers in designing and delivering services
  • Building a Patient Safety System

Speaker: Dr John Simpson, Clinical Leadership Solutions, Formerly Medical Director Southern Trust 2011-15, Northern Ireland


Having an Effective Coaching Conversation

  • What is Coaching
  • Core Competencies of Coaching
  • Types of Coaching Questions
  • Levels of Listening
  • Coaching Behaviours

Speaker: Elaine Fallon, Director of Nursing and Midwifery and Framework for Improving Quality Advisor, HSE


Clinical audit or healthcare audit – what is required and does it matter?

  • Defining audit, clinical audit and healthcare audit – we can’t lead and manage unless we understand!
  • What audit can and can’t do for our healthcare organisations.
  • Evidence-based, practical systems for effective audit.
  • Evidence-based and experiential guidance for leading and managing the internal audit function.

Speaker: Dr. Luke Feeney, Director of Risk, Audit and Safety, National Maternity Hospital


Lunch and chance to network


Doctor Leadership – History & Evolution

  • What doctors need to do to change behaviour?
  • Lessons learnt over the years
  • How to change behaviours
  • Reconfiguration of hospitals
  • Health & Safety standards that need to be addressed

Speaker: Prof John Ryan, Consultant in Emergency Medicine, St. Vincent’s University Hospital


The Role of Clinical Directors in improving Clinical Governance

  • What is Clinical Governance?
  • Why is it important?
  • Role of the Clinical Director in improving Clinical Governance
  • Learning from Poor performance
  • 5 Priorities to Improve Clinical Governance

Speaker: David W Duffy, Director, Prospectus Management Consultants


Q&A session


Conference close

This event is CPD certified by the CPD certification service.

Jack NagleDr. Jack Nagle

CEO, Alpha Healthcare

Jack is the founder and CEO of Alpha Healthcare, an Irish company dedicated to providing business and management support nationwide to healthcare professionals in Ireland and the UK.

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The company specialises in organisation and practice benchmarking and change management and has worked with more than 100 healthcare organisations. He set up Alpha Primary Care (APC) in the UK and has worked with healthcare organisations in Manchester, Newcastle and London. The company has done extensive work with UK practices to support compliance to the Care Quality Commission’s standards and in setting up Quality Management Systems.

Jack has been approved by the Institute of Leadership & Management to give training in the areas of practice management and healthcare and is an accredited Myers Briggs Type Indicator practitioner.

Jack has a keen interest in all healthcare related matters and a particular interest in Total Quality Management, Quality Management Systems and they can lead to quantum improvements in healthcare delivery systems.

He is a Board Member of the National Treatment Purchase Fund.

Elaine FallonElaine Fallon

Director of Nursing and Midwifery and Framework for Improving Quality Advisor, HSE

Having qualified as a Registered General Nurse and Registered Midwife, Elaine held nursing and midwifery positions in England, Jersey (including working as Ante Natal Services Manager) and here in Ireland and, has over 31 years of clinical experience, 14 years of which have been at senior manager level in the HSE.

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She was Project Manager for the transition from diploma to nursing degree programme, working for the HSE and a third level education institution, during which time she also taught and sat on the examination board for the Obstetrics Module for degree nurses. She worked in the Dublin Mid Leinster Nursing and Midwifery Planning and Development Unit (NMPDU) for a number of years, leading out on different projects including: Clinical Liaison Manager between the Midland Health Board and third level education institution, Statutory and Mandatory Education and Training for Nurses and Midwives and, project managing the Florence Nightingale Centenary Celebration for Ireland, in Dublin Castle. She has worked as a Leadership and Innovation Advisor in the National Leadership and Innovation Centre for Nursing and Midwifery, leading out on the development of the programme for Leadership Master Classes for Nurses and Midwives.

She has worked in the Quality Improvement Division since 2013, leading out on the work for a National Patient Safety Culture Survey, developing quality and safety indicators in the acute hospitals setting and, the introduction and development of a Quality Profile with a Hospital Group.

Currently, Elaine is working as Quality Improvement Advisor on the Framework for Improving Quality. Areas of particular interests include; ‘Developing Cultures of Person Centeredness’ and as a member of the International Coach Federation – Ireland, how to have effective coaching conversations.

Ann SheehanAnn Sheehan

Independent advocate, TMS Advocacy

Ann Sheehan, a marketing and communication specialist with over 30 years experience working with clients helping them to develop and grow their businesses.

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Ann, a former member of The Nursing and Midwifery Board of Ireland  and today Ann  currently sits on the Preliminary Proceedings Committee. Ann has also chaired Fitness to Practice inquiries along with sitting on over 100 inquiries.  Ann is currently working as an independent advocate for TMS Advocacy a patient focused service which supports and empowers patients when problems and difficulties occur in the health care environment.

Prof. Patrick BroeProf. Patrick Broe

Group Clinical Director of RCSI Hospital Group

Prof. Patrick Broe is Emeritus Clinical Professor of Surgery and Past President of the Royal College of Surgeons in Ireland.

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He is currently Group Clinical Director for the RCSI Hospitals Group and recently retired Consultant General and Upper GI Surgeon at Beaumont Hospital, Dublin.

Prof. Broe completed his medical education at University College Dublin Medical School and having graduated in 1974 did his Basic Surgical Training in Ireland obtaining his Fellowship of RCSI in 1978. He spent two years at the Johns Hopkins Hospital in Baltimore doing predominantly laboratory based research and then a year at Guy’s Hospital London as a Surgical Registrar. He returned to Ireland where he completed the Higher Surgical Training programme in 1985. He then took up the post of Senior Lecturer and Honorary Consultant surgeon at the Richmond Hospital and the Surgical Department of the Royal College of Surgeons in Ireland. In 1987 he was appointed Consultant General Surgeon to the Richmond Hospital which subsequently transferred to Beaumont later that year. Prof. Broe continued his surgical practice at Beaumont until his retirement in 2015.
Prof. Broe was elected as a member of the Council of the Royal College of Surgeons in 1991 and during his tenure served as Chair of many committees including the General Surgery Training Committee; Irish Surgical Post Graduate Training Committee; Committee for Continuing Medical Education and the Ethics & Research Committee. He was elected President of the College in 2012. In his current role as Group Clinical Director in the RCSI Hospitals Group he has a continued medical leadership role with important emphasis on quality and safety and reconfiguration of clinical services within the Group. In September 2015 he was appointed to the Board of the Bon Secours Hospital Group and he also joined the board of the Kimmage Development Studies Centre in September 2015.

Dr John SimpsonDr John Simpson

Clinical Leadership Solutions, Formerly Medical Director Southern Trust 2011-15, Northern Ireland

Dr John Simpson has over thirty years’ experience as a medical leader, with four years as medical director of a hospital and community trust which provides all aspects of health care to a population of 350,000 in Northern Ireland.

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He has extensive experience developing clinical leadership programmes that are applicable to the whole medical body and not just those in senior positions.  He has led on the development of numerous clinical services and initiatives that have led to significant outputs, including experience in the planning, implementation and monitoring of healthcare business processes.

Dr Simpson was an honours graduate from Queens University Belfast in 1981 and was awarded UK Medical Manager/Leader of the year by the Royal College of Psychiatrists in 2010.

David W DuffyDavid W Duffy

Director, Prospectus Management Consultants

David is the Founder director of Prospectus Management Consultants, www.prospectus.ie Ireland’s leading independent strategy consultant firm established in 1991.

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Prospectus has advised leading organisations in Ireland on strategy and governance in most sectors of the economy.  It specialises in healthcare, social services and life sciences.

He is also the Founder of www.governance-online.com a unique global organisation providing accredited postgraduate programs in corporate governance for non-profits, multinational and healthcare organisations.

He has conducted governance reviews of acute, maternity and related healthcare organisations.

David holds a BBS (Hons) from Trinity College Dublin, an MBA from IMD Lausanne, Switzerland and he is also a Chartered Accountant.

Luke FeeneyLuke Feeney

Director, Prospectus Management Consultants

Luke is the Director of Risk, Audit and Safety in the National Maternity Hospital (NMH).

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He is in post since May 2015 – and for a period during this time also acted as the IEHG Group Risk Manager. Prior to the NMH, Luke was Director of Quality and Accreditation and Knowledge, Information and Quality Management consultant with the Royal College of Surgeons in Ireland Institute of Leadership for 9 years. Before the RCSI Luke worked for the Dublin Dental University Hospital as their Information Systems Manager for 61/2 years during which time he was seconded to the Southern Illinois University, Alton, Illinois, USA as the Director of Dental Computing, Software and Training for 18 months.

Luke has first class honors MSc in Quality and Safety in Healthcare and a Professional Doctorate from the University of Sunderland, UK. His doctoral research topic – and now professional and personal passion – was the design and development of an integrated CQI framework for healthcare risk, incident and audit management to underpin the delivery of reliable, high quality and safe healthcare service.

Luke has lectured, trained and consulted on many aspects of healthcare quality, risk and patient safety management and systems and knowledge and information management in the RCSI, UCD and TCD in Ireland, Europe, the Middle East and the USA. He has extensive practitioner experience of quality management having implemented and/or worked to HIQA standards, JCI, Accreditation Canada, ACHS, Excellence Ireland, UAE MOHESR CAA, Bahrain HEC and ISO 27001, 9001 and 14001 standards. Luke is also a certified CHKS Healthcare Surveyor, an international ISO 27001 Information Security Management Systems Lead Auditor and trainer, a certified PRINCE2 Practitioner (Project Management) and a World Health Organization consultant (risk management).

Experienced both nationally and internationally, his main interests and expertise relate to healthcare quality, risk and patient safety management and leadership, knowledge and information management and leadership and information technology solutions for healthcare.

Prof John RyanProf John Ryan

Consultant in Emergency Medicine, St. Vincent’s University Hospital

Prof Ryan is lead consultant in Emergency Medicine at St Vincent’s University Hospital.

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He qualified from RCSI in 1983. He completed his Higher Specialist Training in Emergency Medicine in London, Brighton and Sydney. He is a board member of the Faculty of Sports and Exercise Medicine. He is vice dean for Advanced Specialist Training in Emergency Medicine in Ireland. His particular area of interest is in Acute Sports Injury Management and Research. He is team doctor for Leinster Rugby and doctor to the Irish School’s Rugby Team.

Royal Marine Hotel, Dun Laoghaire, Co. Dublin

Booking Rate @ €350 + VAT.

CMG Events Conference Discount

  • 15% discount for the third delegate booked or subsequent bookings thereafter from the same company.

The rate to attend includes morning tea/coffee and refreshments on arrival at registration, mid-morning tea/coffee and pastries and full buffet lunch. You will receive the speakers PowerPoint presentations within 24 hours after the event. 

Tel: 01 293 4764

Email: bookings@cmgevents.ie

   Telephone:+353 1 2933650

Booking rate: €350.00 + VAT

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Payment for attendance is due within seven days from the date of invoice. This booking is transferable and a substitute attendee may attend on your behalf at no additional cost if you cannot attend. Cancellation of a booking must be received by CMG Events in writing by email or by post, no later than 14 days prior to the event date. Regrettably no cancelations or refunds can be made after this date. In the case of a refund – an administration charge of 25% plus VAT will be deducted before a refund is made. CMG Events reserve the right to make any necessary changes to the advertised programme including a change of venue. The views expressed by the speakers are not necessarily those held by the organisers, nor is the organiser responsible for speakers opinions or statements. Please note CMG Events will distribute the delegate list to all registered attendees prior to the conference for networking purposes. However, in keeping with current data protection and privacy legislation, the distributed delegate list will not contain telephone or email contact details. Please advise CMG Events if you would like to have your name removed from this networking list for this event. We do not sell your data to a third party - we may use your contact details for the purposes of notifying you of other conferences or training courses that we run. If you do not wish for us to contact you again, please let us know by emailing sarahjane@cmgevents.ie

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