Key Skills To Excel In Your Role

Hear Experts Insight & Solutions to Common Issues Faced

A one-day conference

Royal Marine Hotel, Dun Laoghaire,
Co. Dublin

Date: Tuesday 5th December 2017

This event aims to bring together current and aspiring directors of nursing to understand the current issues affecting the profession, debate and discuss key issues expected and learn from those experienced in the role.

Throughout the days sessions we will look at how you can excel as a Director of Nursing & Midwifery and learn from those experienced in the role on how to manage the complexities of the position whilst remaining visible to staff and patients.

CMG Events typically sells out quickly, so prompt booking is strongly advised to secure your place at the early bird rate and save €100.00 – Early Bird Rate is €335.00 + VAT (Normal rate €435.00 + VAT)

Please note the early bird discount can close sooner than expected once a certain amount of seats fill up, therefore your prompt booking is strongly advised to avoid disappointment.

Book your place now!

6 Structured CPD Points

Some of the difficult issues Directors of Nursing & Midwifery face include; sustaining a work life balance, managing nurses with difficult performance concerns, leading and motivating colleagues through difficult times such as inspections, negative press and or the changing culture of organisations.

Whether you are currently a Director of Nursing / Midwifery or aspiring to be one this one day conference will provide you with a unique opportunity to learn from the experiences of others who have carried out the role, whilst hearing practical case studies to enable you to improve practice and leadership going forward.

This conference will be of real interest to all healthcare service Directors of nursing & midwifery in hospitals, primary care centres, nursing homes, specialist care centres.

Full Day Programme 8.50am to 4pm

Opening Remarks from Conference Chairperson

Changing the Way We Deliver Care – The Role of the Nursing Director 
Speaker: Ms Roisin Toner – Assistant Director of Specialist and Older Peoples Services, Southern Health and Social Care Trust, Northern Ireland.

  • The Evolving Role of the Nursing Director – The need for change in how we deliver services in response demographic and strategic challenges
  • From Theory to Practice – Implementing effective and sustainable change to front line services, building a strong case to secure strategic and corporate support
  • Critical Factors for Success – Utilising existing services and pathways, improving integration between primary, community and secondary care and involving service users
  • Impact and Outcomes – Measuring success via service user satisfaction, value for money and other key performance indicators
  • Moving Forward – Growing and spreading the model, evidencing applicability to other care settings

Developing your skills as a Director of Nursing / Midwifery

  • Responsibilities explored: strategic, directorate and individual – Professional & organisational
  • Accountability of the Director of Nursing / Midwifery – Authority & Autonomy. (Legislation, regulation policy, strategy, best practice & evidence base)
  • Where to next for the role – what’s new from abroad?
  • Learning the art of delegation
  • Developing your coaching and facilitation skills – Coaching conversations to develop staff and or excel change
  • What I’ve learnt as a Director of Nursing/Midwifery – What I wish I had known

Leading Quality Improvement & Patient Safety
Speaker: Jack Nagle, CEO, Alpha Healthcare

  • Patient Safety through evidence informed practice
  • Patient safety and documentation – you can never have too much information
  • Quality Improvement (QI) Programs
  • Approach & Benefits of QI
  • Quality & safety for multidisciplinary Teams
  • Quality & Patient Safety Enablement program

Key Legalities Directors of Nursing & Midwifery Need To Be Up To Speed On

  • Assisted Decision Making Act and how this will affect your services
  • Fitness to practice & professional regulation updates
  • Health Information & Patient Safety Bill progress

Governance & the Director Of Nursing key priorities
Speaker: Angela Dunne, National Lead Midwife Women and Infants Health Programme

  • Accountability Framework
  • Accountability, authority & autonomy as a director of nursing

Leadership Skills
Speaker: Triona Fortune, MSc, PG Dip, RGN, RM. Fortune Quality Accreditation Services

  • What is Leadership?
  • Leadership skills specific to healthcare
  • Professional development for leaders
  • Communication and networking

Retaining Staff

  • Cross generational working
  • Staff engagement

Improving Patient experience and managing concerns
Speaker: Sarah Reid, Barrister-at-Law, The Law Library

  • How person centred care can improve the effectiveness of your role
  • Ensuring you are available to patients and staff – whilst managing your heavy workload
  • Meeting with patients and managing patient concerns – how this enhances services Co production and co design of services with service users
  • Why it is essential to achieve person centred services
  • How to ensure you are delivering a culture of person centred care

Managing Complaints – Can the use of patient complaints and concerns be used to improve the patient experience?
Speaker: Nick Nurden, Business Manager, The Ridge Medical Practice


  • Are we hearing the patient voice effectively? Are we engaging to co design and co-production?
  • What is the value of patient concerns and complaints – how can these improve the patient experience?
  • Linking patient experience (complaints and concerns) to quality improvement in nursing
  • Cultural shift in recognition of the value of patient contribution

 Practical examples

  • Classifying patient complaints and concerns
  • Using the model to build a nursing quality improvement programme
  • Benchmarking our performance
  • Recording complaints – the importance of documenting all information

There will be 6 structured CPD points awarded to all attendees at this conference from the CPD certification service

Jack NagleDr. Jack Nagle

CEO, Alpha Healthcare

Jack is the founder and CEO of Alpha Healthcare, an Irish company dedicated to providing business and management support nationwide to healthcare professionals in Ireland and the UK.

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The company specialises in organisation and practice benchmarking and change management and has worked with more than 100 healthcare organisations. He set up Alpha Primary Care (APC) in the UK and has worked with healthcare organisations in Manchester, Newcastle and London. The company has done extensive work with UK practices to support compliance to the Care Quality Commission’s standards and in setting up Quality Management Systems.

Jack has been approved by the Institute of Leadership & Management to give training in the areas of practice management and healthcare and is an accredited Myers Briggs Type Indicator practitioner.

Jack has a keen interest in all healthcare related matters and a particular interest in Total Quality Management, Quality Management Systems and they can lead to quantum improvements in healthcare delivery systems.

He is a Board Member of the National Treatment Purchase Fund.

Triona Fortune

Triona Fortune

MSc, PG Dip, RGN, RM. Fortune Quality Accreditation Services

Triona works as an expert in the development of health and social care external evaluation systems with Fortune Quality Accreditation Services (FQAS).

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Her expertise is in the development of international health and social care standards and external evaluation systems, especially accreditation. Triona has advised several governments on best practices for developing their National Accreditation schemes, including South Africa, Nigeria, Indonesia, Lebanon and New Zealand to name a few. She also has over 20 years’ senior management experience specialising in Corporate Governance, and Human Resource management.

Before setting up FQAS Triona was the Deputy Chief Executive Officer of the International Society for Quality in Health Care (ISQua) where she led a number of their strategic goals including the International Accreditation and Events Programmes. As Director of Client Services with the Irish Health Services Accreditation Board, Triona was part of the senior executive to set up the Irish National Accreditation Programme. She has held senior healthcare management positions in Ireland and internationally.
Triona also continues to work with the World Health Organisation as an Expert Advisor on various Patient Safety initiatives – including the Patient Safety Friendly Hospital Initiative and the National Quality Policy and Strategy Programme.

Triona teaches on numerous Masters Programmes, specialising in healthcare quality and is the author of several peer reviewed articles. She is a speaker on the international conference circuit on all aspects of healthcare accreditation, patient safety and leadership.

Triona commenced her career as a nurse and midwife, specialising in emergency care and obtained her academic qualifications from Trinity College Dublin.

Nick NurdenNick Nurden

Business Manager, The Ridge Medical Practice

Nick Nurden is Business Partner with the Ridge Medical Practice in Bradford.

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The Ridge is a large practice (25,500 patients) operating out of 4 surgeries holding a PMS and 2 APMS contracts and is part of Bradford District CCG. The practice has an established reputation for quality and innovation and has always been at the forefront of developments with the local health economy, and offers a wide range of enhanced and GPwSI services in addition to core primary care. Recently Nick has been involved with the development of a local GP federation so that primary care can lead the way in establishing accountable care systems.

Nick has been with the practice for 8 years and has overseen growth in patient numbers of 40% since joining by organic growth and successful tendering for new contracts as well as project managing the design, build and relocation to a new £10m practice building for the main surgery. Nick is also involved locally in the development and training of Practice Managers and Practice Nurses, and is the NHS alliance PM representative for Yorkshire and the Humber. Previously Nick had private sector experience as a recruitment consultant, a facilities manager and most latterly as an operations manager for Orange.

Sarah ReidSarah Reid

Barrister-at-Law, The Law Library

Sarah Reid LLB, LLM, BL is a practicing barrister specialising in personal injury and medical negligence.

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In recent years her area of specialisation has expanded to include the overlap between product liability laws, medical devices regulations and clinical negligence. In particular Sarah has focused her research on the defective PIP implants & DePuy recall of the ASR hip replacement system. Sarah is an associate legal expert with the Institute of Public Administration where she delivers specialised training in medical law, judicial review and courtroom skills to the public sector. She also lecturers Product liability law in Trinity College Dublin and is a guest lecturer in clinical negligence for the HSE & the Royal College of Surgeons in Ireland. In 2015 Sarah was appointed as legal counsel to the Oireachtas Banking Inquiry.

Roisin TonerRoisin Toner

Assistant Director of Specialist and Older Peoples Services, Southern Health and Social Care Trust, Northern Ireland

Roisin has over sixteen years’ experience as a nurse leader including eight years as Assistant Director of Enhanced Services with a hospital and community trust providing all aspects of health and social care to a population of 370,000 in Northern Ireland.

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She has extensive experience in Nursing Governance and has led on the development of numerous clinical services that have offered significant tangible outcomes for service users. As well as having responsibility for some in-patient services her current role focuses on the prevention of inappropriate attendance at hospital, facilitating early discharge and supporting people to remain in their own homes if safe to do so including older people, chronic obstructive pulmonary disease and heart failure patients when they are acutely unwell.

As well as being a Registered Nurse Roisin is also a Registered Specialist Community Health Visitor, Community Practitioner Nurse Prescriber and holds a Master’s Degree in Public Administration from the University of Ulster.

Royal Marine Hotel, Dun Laoghaire, Co. Dublin

SAVE €100.00 EURO BY BOOKING THE EARLY BIRD RATE OF €335 + VAT per Person – (Closing Friday 6th October) Normal Rate @ €435 + VAT.

Please note the early bird discount can close sooner than expected once a certain amount of seats fill up, therefore your prompt booking is strongly advised to avoid disappointment

CMG Events Conference Discount

  • 15% discount for the third delegate booked or subsequent bookings thereafter from the same company.

The rate to attend includes morning tea/coffee and refreshments on arrival at registration, mid-morning tea/coffee and pastries and buffet lunch. You will receive the speakers PowerPoint presentations within 24 hours after the event. 

Tel: 01 293 4764


   Telephone:+353 1 2933650

Early Bird Rate is €335.00 + VAT (Normal rate €435.00 + VAT)

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Terms and Conditions:
Payment for attendance is due within seven days from the date of invoice. This booking is transferable and a substitute attendee may attend on your behalf at no additional cost if you cannot attend. Cancellation of a booking must be received by CMG Events in writing by email or by post, no later than 14 days prior to the event date. Regrettably no cancelations or refunds can be made after this date. In the case of a refund – an administration charge of 25% plus VAT will be deducted before a refund is made. CMG Events reserve the right to make any necessary changes to the advertised programme including a change of venue. The views expressed by the speakers are not necessarily those held by the organisers, nor is the organiser responsible for speakers opinions or statements. Please note CMG Events will distribute the delegate list to all registered attendees prior to the conference for networking purposes. However, in keeping with current data protection and privacy legislation, the distributed delegate list will not contain telephone or email contact details. Please advise CMG Events if you would like to have your name removed from this networking list for this event. We do not sell your data to a third party - we may use your contact details for the purposes of notifying you of other conferences or training courses that we run. If you do not wish for us to contact you again, please let us know by emailing

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