Key Skills To Excel In Your Role

Hear Experts Insight & Solutions to Common Issues Faced

A one-day conference

Royal Marine Hotel, Dun Laoghaire,
Co. Dublin

Date: Tuesday 5th December 2017

6 Structured CPD Points Certified By Nursing & Midwifery Board of Ireland (NMBI)

This event aims to bring together current and aspiring directors of nursing to understand the current issues affecting the profession, debate and discuss key issues expected and learn from those experienced in the role.

Throughout the days sessions we will look at how you can excel as a Director of Nursing & Midwifery and learn from those experienced in the role on how to manage the complexities of the position whilst remaining visible to staff and patients.

CMG Events typically sells out quickly, so prompt booking is strongly advised to secure your place at the second early bird rate is €350.00 + VAT (Normal rate €435.00 + VAT)

Please note the early bird discount can close sooner than expected once a certain amount of seats fill up, therefore your prompt booking is strongly advised to avoid disappointment.

Book your place now!

Some of the difficult issues Directors of Nursing & Midwifery face include; sustaining a work life balance, managing nurses with difficult performance concerns, leading and motivating colleagues through difficult times such as inspections, negative press and or the changing culture of organisations.

Whether you are currently a Director of Nursing / Midwifery or aspiring to be one this one day conference will provide you with a unique opportunity to learn from the experiences of others who have carried out the role, whilst hearing practical case studies to enable you to improve practice and leadership going forward.

This conference will be of real interest to all healthcare service Directors of nursing & midwifery in hospitals, primary care centres, nursing homes, specialist care centres.




Registration with tea, coffee and pastries


Opening Remarks by conference chair:
Suzanne Dempsey, Chief Director of Nursing, Phoenix Children’s Health, Hon President, IADNAM


Changing the Way We Deliver Care – The Role of the Nursing Director
Speaker: Ms Roisin Toner – Specialist and Older Peoples Services, Southern Health and Social Care Trust, Northern Ireland

  • The Evolving Role of the Nursing Director – The need for change in how we deliver services in response demographic and strategic challenges
  • From Theory to Practice – Implementing effective and sustainable change to front line services, how to support innovation
  • Critical Factors for Success – How collective leadership can deliver high quality, compassionate care
  • Impact and Outcomes – Measuring success via service user satisfaction, value for money and other key performance indicators
  • Moving Forward – Growing and spreading the model, evidencing applicability to other care settings


Leading Quality Improvement & Patient Safety
Speaker: Jack Nagle, CEO, Alpha Healthcare

  • Patient Safety through evidence informed practice
  • Patient safety and documentation – you can never have too much information
  • Quality Improvement (QI) Programs
  • Approach & Benefits of QI
  • Quality & safety for multidisciplinary Teams
  • Quality & Patient Safety Enablement program


Managing Complaints – Can the use of patient complaints and concerns be used to improve the patient experience?
Speaker: Nick Nurden, Business Manager, The Ridge Medical Practice


  • Are we hearing the patient voice effectively? Are we engaging to co design and co-production?
  • What is the value of patient concerns and complaints – how can these improve the patient experience?
  • Linking patient experience (complaints and concerns) to quality improvement in nursing
  • Cultural shift in recognition of the value of patient contribution

 Practical examples

  • Classifying patient complaints and concerns
  • Using the model to build a nursing quality improvement programme
  • Benchmarking our performance
  • Recording complaints – the importance of documenting all information   


Coffee break and chance to network


Leadership Skills
Speaker: Dr John Simpson, Clinical Leadership Solutions, Formerly Medical Director Southern Trust 2011-15, Northern Ireland

  • What is Leadership?
  • Leadership skills specific to healthcare
  • Professional development for leaders
  • Communication and networking


Retaining Staff
Speaker: Nick Nurden, Business Manager, The Ridge Medical Practice

  • Cross generational working
  • Staff engagement


Q+A Session


Lunch and chance to network


Improving Patient experience and managing concerns / Investigative procedures
Speaker: Sarah Reid, Barrister-at-Law, The Law Library

  • Key steps in the investigative process & incorporating fair procedures for all involved
  • How person centred care can improve the effectiveness of your role
  • Ensuring you are available to patients and staff – whilst managing your heavy workload
  • Meeting with patients and managing patient concerns – how this enhances services Co production and co design of services with service users
  • Why it is essential to achieve person centred services
  • How to ensure you are delivering a culture of person centred care


The Regulation of Nurses and Midwives
Speaker: Louise Beirne, Barrister-at-Law, The Law Library

  • An overview of features of interest in the Nurses and Midwives Act, 2011, including grounds for complaint to the Nursing and Midwifery Board about a nurse or midwife’s practise
  • How the fitness to practise process works from the perspective of a complainant or a professional who is the subject of a complaint, including issues such the basis upon which a decision may be made to refer a matter forward for an inquiry into that nurse of midwife’s fitness to practise, the likelihood of an inquiry being held in public or private, how inquiries run and High Court applications under the Act. 
  • A review of case law of interest from Ireland and abroad


Q&A Session


Conference close

There will be 6 structured CPD points awarded to all attendees at this conference from the CPD certification service & the NMBI (Nursing & Midwifery Board of Ireland).

Jack NagleDr. Jack Nagle

CEO, Alpha Healthcare

Jack is the founder and CEO of Alpha Healthcare, an Irish company dedicated to providing business and management support to clinicians and healthcare professionals in Ireland and the UK.

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The company specialises in healthcare systems development and redesign, benchmarking and healthcare business and change management. Alpha has worked with more than 100 care centres, the HSE and the Department of Health.

Our sister company, Alpha Primary Care (APC) in the UK has worked in practices in Manchester, Newcastle and London and with the NHS. The company has supported practices in London, with a combined list of 350,000 patients, with registration and compliance to the Care Quality Commission’s standards and in setting up Quality Management Systems.

Jack has a keen interest in all healthcare system related matters and a particular interest in Total Quality Management, Quality Management Systems and implementing Kaizen events and change management in healthcare. He is a Non-Executive Director of the National Treatment Purchase Fund.

Dr John SimpsonDr John Simpson

Clinical Leadership Solutions, Formerly Medical Director Southern Trust 2011-15, Northern Ireland

Dr John Simpson has over thirty years’ experience as a medical leader, with four years as medical director of a hospital and community trust which provides all aspects of health care to a population of 350,000 in Northern Ireland.

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He has extensive experience developing clinical leadership programmes that are applicable to the whole medical body and not just those in senior positions.  He has led on the development of numerous clinical services and initiatives that have led to significant outputs, including experience in the planning, implementation and monitoring of healthcare business processes.

Dr Simpson was an honours graduate from Queens University Belfast in 1981 and was awarded UK Medical Manager/Leader of the year by the Royal College of Psychiatrists in 2010.

Nick NurdenNick Nurden

Business Manager, The Ridge Medical Practice

Nick Nurden is Business Partner with the Ridge Medical Practice in Bradford.

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The Ridge is a large practice (25,500 patients) operating out of 4 surgeries holding a PMS and 2 APMS contracts and is part of Bradford District CCG. The practice has an established reputation for quality and innovation and has always been at the forefront of developments with the local health economy, and offers a wide range of enhanced and GPwSI services in addition to core primary care. Recently Nick has been involved with the development of a local GP federation so that primary care can lead the way in establishing accountable care systems.

Nick has been with the practice for 8 years and has overseen growth in patient numbers of 40% since joining by organic growth and successful tendering for new contracts as well as project managing the design, build and relocation to a new £10m practice building for the main surgery. Nick is also involved locally in the development and training of Practice Managers and Practice Nurses, and is the NHS alliance PM representative for Yorkshire and the Humber. Previously Nick had private sector experience as a recruitment consultant, a facilities manager and most latterly as an operations manager for Orange.

Sarah ReidSarah Reid

Barrister-at-Law, The Law Library

Sarah Reid LLB, LLM, BL is a practicing barrister specialising in personal injury and medical negligence.

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In recent years her area of specialisation has expanded to include the overlap between product liability laws, medical devices regulations and clinical negligence. In particular Sarah has focused her research on the defective PIP implants & DePuy recall of the ASR hip replacement system. Sarah is an associate legal expert with the Institute of Public Administration where she delivers specialised training in medical law, judicial review and courtroom skills to the public sector. She also lecturers Product liability law in Trinity College Dublin and is a guest lecturer in clinical negligence for the HSE & the Royal College of Surgeons in Ireland. In 2015 Sarah was appointed as legal counsel to the Oireachtas Banking Inquiry.

Roisin TonerRoisin Toner

Assistant Director of Specialist and Older Peoples Services, Southern Health and Social Care Trust, Northern Ireland

Roisin has over sixteen years’ experience as a nurse leader including eight years as Assistant Director of Enhanced Services with a hospital and community trust providing all aspects of health and social care to a population of 370,000 in Northern Ireland.

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She has extensive experience in Nursing Governance and has led on the development of numerous clinical services that have offered significant tangible outcomes for service users. As well as having responsibility for some in-patient services her current role focuses on the prevention of inappropriate attendance at hospital, facilitating early discharge and supporting people to remain in their own homes if safe to do so including older people, chronic obstructive pulmonary disease and heart failure patients when they are acutely unwell.

As well as being a Registered Nurse Roisin is also a Registered Specialist Community Health Visitor, Community Practitioner Nurse Prescriber and holds a Master’s Degree in Public Administration from the University of Ulster.

Suzanne DempseySuzanne Dempsey

Chief Director of Nursing, Phoenix Children’s Health, Hon President, IADNAM

Suzanne Dempsey successfully qualified as a Paediatric Nurse in the Children’s University Hospital in 1988 and as a General Nurse in 1990 from Beaumont Hospital, Dublin.

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During her time there she worked predominately in the speciality of Neurosciences including Neuro Intensive Care.   From 1999 – 2010 she was the Clinical Directorate Nurse Manager for Neurosciences, Ophthalmology and Cochlear Implant Services before taking on the role of Director of Nursing at Temple Street Children’s University Hospital in 2010.

Suzanne holds a BSc in Nursing (Hons) (DCU); an MSc in Creative Leadership and Organisational Development (Hons) (RCSI) and most recently earned a Diploma in Quality and Leadership (RCPI). She also has completed the Prince 2 Project Methodology course and a Diploma in Mediation.

Suzanne’s main areas of interest are research and leadership, in particular the development of strong leadership within the profession of Nursing.

In her new role as Chief Director of Nursing, Phoenix Children’s Health (formerly Children’s Hospital Group), Suzanne is the executive lead for the integration of all clinical services across the three hospitals in preparation for the new children’s hospital and the two Paediatric OPD and Urgent Care Centres and its planned opening in 2021. The design and development of this new hospital as part of an integrated clinical network for Paediatrics is an incredible opportunity for both nursing and the future children of Ireland.

Suzanne was appointed as the President of the Irish Association of Directors of Nursing and Midwifery (IADNAM) in May 2016.

Louise BeirneLouise Beirne

Barrister-at-Law, The Law Library

Louise Beirne was called to the bar in 2010.

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She practises mainly in the area of professional regulatory law. Her practice also includes professional negligence, particularly medical negligence, EU law and statutory interpretation. She is the founding secretary of the Professional Regulatory and Disciplinary Bar Association.

Royal Marine Hotel, Dun Laoghaire, Co. Dublin

Second early bird rate is €350.00 + VAT (Normal rate €435.00 + VAT)

Please note the early bird discount can close sooner than expected once a certain amount of seats fill up, therefore your prompt booking is strongly advised to avoid disappointment

CMG Events Conference Discount

  • 15% discount for the third delegate booked or subsequent bookings thereafter from the same company.

The rate to attend includes morning tea/coffee and refreshments on arrival at registration, mid-morning tea/coffee and pastries and buffet lunch. You will receive the speakers PowerPoint presentations within 24 hours after the event. 

Tel: 01 293 4764


   Telephone:+353 1 2933650

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