Update on CIWG (Cost of Insurance Working Group), PIAB Amendment Bill & PIC Report 1

Royal Marine Hotel, Dun Laoghaire, Co. Dublin

Date: 3rd July 2018

CMG have run a number of events on the topic of Claims Management which have been hugely successful and very heavily attended.

Most of the feedback asks for further information on Personal Injury Claims & Compensation. 

The aim of this conference is to give delegates a firm overview of what to expect in terms of personal injury claims, what’s changing and how to manage these claims most effectively.

This is a must attend event for all professionals involved in the claims process, from barristers to solicitors, insurers, employers, public and private sector bodies.

Book your place now!

6 Structured CPD Points




Registration with tea, coffee and pastries


Opening Remarks by conference chairperson

Caroline Gill, Barrister at Law, former Insurance, Ombudsman, CEO Consumers Association of Ireland


Compensation law “Back to Basics”

  • Examination of the theoretical basis for compensation law – Is it fulfilling its functions?
  • Longitudinal analyses of insurance data. 
  • Are there better alternatives?

Investigating Accidents and Personal Injury Claims

  • Key steps at the early stages
  • Common mistakes by claims handlers or investigators

Settling a Personal Injury Case

  • Party Driven Settlements – lodgement/tenders, S17 offers, Calderbank offers.
  • Court driven settlements – S15 mediation conferences.
  • Finality of settlements – options available to parties, obligations, enforcement and exceptional circumstances where agreed settlements can be set aside.

Speaker: Dorothea Dowling, Chartered Insurer, retired former Chair of Personal Injuries Assessment Board and of Motor Insurance Advisory Board


CIWG (Cost of Insurance Working Group) Update

Speaker: Cathal Sheridan, Principal Officer, Funds, Insurance, Markets & Pensions Division,  Department of Finance


Q&A Session


Coffee break and chance to network


PIAB Amendment Bill

  • Update on PIAB Amendment Bill

Personal Injuries Commission (PIC)

  • Update on the implementation of recommendations from the PIC’s first report

Speaker: Eoghan Coyne, Seconded to Department of Business, Enterprise & Innovation / Personal Injuries Commission Secretariat


Scarring Injuries

  • Treatment of scarring and the percentage improvement that various treatments can deliver, natural improvement of scarring time and maturation.
  • Scar dimensions in centimetres, shape, colour anatomic location, evidence of ulceration, depression or elevation. Hypertrophic scars.
  • The requirement to document maturation of scarring with photographs.
  • The classification of the severity of scarring, help determine what whole person impairment ratings with regard to the scarring might be.
  • Facial disfigurement and classify them and relate to person impairment ratings.
  • Quality of medicolegal reporting and how we need to standardise the formats
  • The quality of the instruction letters from the Law Firms & Insurance Companies and how this needs to be improved for the betterment of the overall medical reporting standardisation.

Speaker: Sean Carroll, Company Director, MedLaw


Occupational health – Stress at work & Employee safety

  • Overview of the 2005 Health & Safety Act.
  • Employers’ liability for psychiatric injuries in the workplace.
  • Effectively dealing with stress in the HRM context.
  • Case law and legislation update.

Speaker: Sarah Reid, Barrister-at-Law, The Law Library


Lunch and chance to network


Fraudulent and exaggerated injury claims

  • The role of verifying affidavits in personal injury litigation.
  • Court procedure and how to defend a case on behalf of an insurance company where a Plaintiff has engaged in fraud.
  • The role of An Garda Siochana in fraud cases.
  • Section 26 of the Civil Liability and Courts Act 2004 and the implications of the section on personal injuries litigation.
  • Low impact cases and personal injuries. 

Speaker: Niamh O’Sullivan, Barrister-at-Law, The Law Library


Consumer Protection Code and subject access request, topics include

  • General Principles & General requirements.
  • Conflicts of interest
  • Provision of information
  • Knowing the Consumer
  • Errors and Complaints Resolution
  • Subject Access Requests – What are the rights of the data subject.
  • Excessive Questions – DPC case studies

Speaker: Niall Daly, Director, Pro Insurance Claims


Compensating Adult Clients who may be vulnerable – Practice & Tactics

  • Acting for clients who may be at risk and in need of protection: key considerations
  • Implications of UNCRPD – rights equal to all others
  • Functional construction to Assessing capacity
  • Quantum issues (including care and accommodation)
  • Acting for adults who are wards of court and who may transition to new arrangements under the Assisted Decision-Making (Capacity) Act 2015

Speaker: Patricia Rickard-Clarke, Solicitor & Chair of the National Safeguarding Committee


Q&A Sessions


Conference Close

This conference content and advice will relate to all involved directly or indirectly in the claims process from solicitors, barristers, regulators, government departments, semi-state agencies, insurers, employers, healthcare professionals, corporate firms and consultants.

There will be 6 structured CPD points awarded to all attendees at this conference from the CPD certification service

Sarah ReidSarah Reid

Barrister-at-Law, The Law Library

Sarah Reid LLB, LLM, BL is a practicing barrister specialising in personal injury and medical negligence.

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In recent years her area of specialisation has expanded to include the overlap between product liability laws, medical devices regulations and clinical negligence. In particular Sarah has focused her research on the defective PIP implants & DePuy recall of the ASR hip replacement system. Sarah is an associate legal expert with the Institute of Public Administration where she delivers specialised training in medical law, judicial review and courtroom skills to the public sector. She also lecturers Product liability law in Trinity College Dublin and is a guest lecturer in clinical negligence for the HSE & the Royal College of Surgeons in Ireland. In 2015 Sarah was appointed as legal counsel to the Oireachtas Banking Inquiry.

Eoghan CoyneEoghan Coyne

PIAB / Department of Business, Enterprise & Innovation / Personal Injuries Commission

Eoghan Coyne is a senior personal injury claims professional with 25 years’ experience working in private, public and civil service roles.

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Eoghan started his insurance career working in insurance in a variety of claims handling, investigative and management roles. He has worked in PIAB since it was established in 2004 where his roles and responsibilities have included; Statutory Assessor, Provider/Quality Manager and Business Support Services Manager. Since March 2018 Eoghan has been seconded to the Department of Business, Enterprise and Innovation contributing to delivery of the Cost of Insurance Working Group’s recommendations including working with the Personal Injuries Commission, and progressing the PIAB Amendment Bill.

Niamh O'SullivanNiamh O’Sullivan

Barrister-at-Law, The Law Library

Niamh is a practising barrister with a civil law practice, with a particular focus on personal injuries litigation and tort law.

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She holds a law degree from University College Cork, a first-class honours masters in law from Trinity College Dublin and was called to the Irish Bar in 2012. Niamh has previously lectured in DIT and TCD and is currently a lecturer in Tort law in Independent College Dublin.

Dorothea DowlingDorothea Dowling

Chartered Insurer, retired former Chair of Personal Injuries Assessment Board and of Motor Insurance Advisory Board

Dorothea Dowling is a Chartered Insurer, as well as an accredited mediator, and among a number of professional qualifications holds a Masters of Law.

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She is probably best known as Chair of the Motor Insurance Advisory Board which was a statutory investigation into the cost of insurance that made 67 recommendations in 2002 which were accepted by Government including establishment of the Personal Injuries Asessment Board of which she was Chair until February 2014.

Sean CarrollSean Carroll

Company Director, MedLaw

Professor Seán M Carroll is a Consultant Plastic Surgeon in St. Vincent’s University Hospital, Dublin 4 and has special interest in cosmetic surgery, general plastic surgery, hand surgery and micro surgery.

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Seán qualified from the Royal College of Surgeons in Ireland and did his basic surgical training in Dublin before starting his plastic surgery training in Dublin, then in Oxford, London and Cork. Sean then moved to the USA where he did research into methods for improving muscle flap survival in Plastic surgical operations. This work was awarded the prestigious higher degree of MD from UCD.

He finished his general Plastic surgery training in the UK and then went onto do a Fellowship in Hand Surgery at the world-renowned Kleinert Institute of Hand surgery in the USA. Sean then joined the staff of the Sick Children’s Hospital, Toronto for a year and then did a Fellowship in Cosmetic Surgery in the Toronto Institute of Cosmetic Surgery.

In 2000 Sean returned to Dublin and has been a Consultant Plastic Surgeon in St. Vincent’s University Hospital since.

Seán has over fifty publications in national and international journals with most of these being in leading Journals and in Plastic and Reconstructive Surgery, the most widely read and respected of all plastic surgery journals.

He continues with his research still and his area of interest now lies in the development of skills training and skills assessment in plastic surgery. He has helped develop, for The Royal College of Surgeons in Ireland skills assessment parameters currently in use in the selection of plastic surgical trainees.

Seán is the Programme Director for Plastic surgery training in Ireland as well as Director of Microsurgery training in The Royal College of Surgeons.

Seán sits on a number of College committees and will continue to represent the interest of Plastic surgery as best he can.

Seán was appointed Programme Director in Plastic Surgery Training in The Royal College of Surgeons in May 2013 and will be the National Training Programme Director for Plastic surgery for the next five years.

Seán was appointed Assoc. Clinical Professor with UCD School of Medicine in May 2016.

Patricia Rickard-Clarke

Patricia Rickard-Clarke

Solicitor & Member of the Multi-Disciplinary Group drafting codes of practice for Advance Healthcare Directives

Patricia Rickard-Clarke is a solicitor and former Commissioner of the Law Reform Commission. 

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She is the Chair of the National Safeguarding Committee, Chair of SAGE Advocacy clg – Support and Advocacy Service for Vulnerable adults and Older People and Chair of the Law Society’s Mental Health and Decision-Making Capacity Task Force.  She is a member of the HSE’s National Assisted Decision-Making (Capacity) Act Steering Group preparing for the implementation of the Assisted Decision-Making (Capacity) Act 2015 and a member of the National Disability Authority’s Expert Group developing the non-health care codes of practice for the 2015 Act.

Caroline GillCaroline Gill

Barrister at Law, former Insurance Ombudsman, CEO Consumers Association of Ireland

Practising Barrister, Caroline previously held the positions of Insurance Ombudsman of Ireland, Deputy Financial Services Ombudsman and CEO of the Consumers’ Association of Ireland.

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Caroline is a Board member of the Pyrite Resolution Board of Ireland and St Patrick’s University Hospital, Dublin.

Royal Marine Hotel, Dun Laoghaire, Co. Dublin

Directions – royal-marine-hotel-map

Booking Rate is €450.00 + VAT

Please note the early bird discount can close sooner than expected once a certain amount of seats fill up, therefore your prompt booking is strongly advised to avoid disappointment

CMG Events Conference Discount

  • 10% discount for the third delegate booked or subsequent bookings thereafter from the same company.

The rate to attend includes morning tea/coffee and refreshments on arrival at registration, mid-morning tea/coffee and pastries and full buffet lunch. You will receive the speakers PowerPoint presentations within 24 hours after the event. 

Tel: 01 293 4764

Email: bookings@cmgevents.ie

   Telephone:+353 1 2933650

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